| Module 1 | Delivering Professional Service Orientation | |
|---|---|---|
| Unit 1 | Study Tips and How to Use the Delivering Professional Service Course | |
| Module 2 | Groundwork for Great Service | |
| Unit 1 | Essential Background Info: Customer Mindset and Business Realities | |
| Unit 2 | First Call Completes, Your Company, and You | |
| Unit 3 | Pre-Diagnosing Your Service Calls | |
| Module 3 | Delivering Great Service | |
| Unit 1 | Bushido of a Master Samurai Tech | |
| Unit 2 | Four Things You Must Do on Every Service Call | |
| Unit 3 | Special Circumstances and Precautions | |
| Unit 4 | A Day in the Life of a Master Samurai Tech | |
| Module 4 | Resources for Continuing Education and Final Exam | |
| Unit 1 | Delivering Professional Service Final Exam |