We have a unique stack of strengths that makes our training so powerful:
- Trainers with in-depth knowledge of appliance and troubleshooting technology
- 20+ years of interacting with appliance techs online, so we know where the knowledge gaps are and how to communicate with techs
- A robust and flexible online platform that allows the training to adapt to the needs of the trade
- Powerful training content delivered in a way that is convenient and cost-effective
We’ve collected hundreds of 5-star reviews. Here’s a small sample of the feedback we’ve received:
"Hiring a technician is hard, building one is even harder. Master Samurai Tech Academy provides cutting-edge training and education to train new and existing technicians in basic theory of appliance repair. MST helps us weed out those that shouldn’t become techs. We give all new hires 90 days to pass the MST Technician’s Bundle. Those that fail don’t make the team.
"MST works! The courses are thorough, comprehensive and relevant. The quizzes and final exam are tough and the teachers strict but not as tough as today’s appliances and the customers we serve. Customers deserve the best repairs, MST is the best on-line appliance repair training program. MST has helped us build 7 new techs in less time than we could have done on our own. We’re working on building 2 more with MST. We also use the Fundamentals course for skills updating of existing technicians."
Paul MacDonald, Director of Customer Service & Service, Yale Appliance & Lighting in Boston, MA
“[Team Samurai] believe that proper diagnosis has almost become a lost art in our industry and they want to bring it back. I believe every technician, regardless of skill level, could benefit from their courses. They’ve been a great partner for us by helping our franchisees hire the people they want and have the option for them to learn a valuable skill while giving our end customer the experience they deserve.”
- Doug Rogers, President, Mr. Appliance LLC
"I just wanted to personally thank you for the support you provide to our team. The personalities we are dealing with range in a variety of ways and you are always so professional. You are part of the reason we have gone from 17 technicians to 26 producing technicians in a very short time. (4 more in the pipeline)
Your curriculum is really working and adding [our own] hands on helps mold it all together. Thank you for all you do and the technicians careers you help start."
- Tim Willis, Service Manager, Yale Appliance and Lighting
"I was one of the skeptical, seasoned veterans in the business. But [your training] has helped me to understand schematics much better and, more importantly, I have turned that understanding into money."
- Peter Onorio, Pete's Appliance Service, West Babylon, NY
“I love this course. It is phenomenal. It is challenging, which is good because it helps you to think about what you are doing. I will be able to do my jobs: Better, Faster, and more Profitably because of this course. Thank you Master Samurai Tech for all your help.
– Matthew Tynan
This is the best content available anywhere. This platform is second to none. For years I have searched for an online course to learn basic electricity and electronics. I finally found it. I have also attended other electrical classes, technical schools and earned top grades at a well-known refrigeration school. Fundamentals is the best training available. Thank you for creating this opportunity for us to learn this craft.”
– Jason Quinn
The Fundamentals of Appliance Repair Training Course far exceeded my expectations. This course takes you from the basics of electricity all the way to mastery of troubleshooting and repairing appliances. It is very comprehensive covering such things as the tools you need (physical and mental) and applying the “10-Step Tango” a methodical approach that can save you lots of time and really help you be more successful. I got a sense of professionalism and even admiration for the appliance repair trade. I’m grateful that I found Master Samurai Tech and its great team. They were there every step of the way with encouragement and guidance. Even though it took focus and dedication to complete all the work, it was a lot of fun and very interesting. I highly recommend this course. Thank you. Abe Almonte (AKA: honeybadger)”
“Let’s just give a big round of applause to Mr. & Mrs. Samurai for creating such a well-rounded program. This course goes into a depth that ensures you have a strong understanding of the basic fundamentals of "appliantology.” Don't ever give up & always study hard. They're strict about their scores because they want their students to excel, not barely get by. This program converts parts-changing monkeys into real appliance repair techs.”
- Elijah Childers
Found my source for learning. Unlike other distance learning experiences, MST and staff knock the ball outta the park, in promptness on replies as well as content covered and affordability. Let’s not forget about the alternate material @ Appliantology.org. These are very qualified people.”
- Anthony (Joe) Hills
I absolutely LOVED this course. I will admit to being a little wary of what an online course could offer. This surprised, impressed and really challenged me. I have spent the last 23 years working in aviation and thought I had a pretty solid background in electronics and basic electricity. Boy was I wrong. This course reinforced what I already knew and added a whole new level of information I didn't know I needed. Thank you Team Samurai.”
- Ron Frias
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