Here are some lessons and quizzes from the Professional Service course.
Be sure to check out the full list of lessons in the Professional Service course here.
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Course Syllabus:
| Module 1 | Professional Development Sample Course Orientation | |
|---|---|---|
| Welcome and how to use. | ||
| Unit 1 | Study Tips and How to Use the Professional Service Course (Mod. 1, Unit 1 of Delivering Professional Service) | |
| Module 2 | Groundwork for Great Service | |
| Explaining the customer's mindset on service calls; business realities that every tech needs to know; First Call Completes (FCC) and their importance to the customer, the company, the technician; Pre-diagnosing service calls to maximize FCC rate and make customer-cheerleaders. | ||
| Unit 1 | Essential Background Info: Customer Mindset and Business Realities | |