Professional Service Sample Course

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Course Syllabus:
Module 1 Professional Development Sample Course Orientation
Welcome and how to use.
Unit 1 Study Tips and How to Use the Professional Service Course (Mod. 1, Unit 1 of Delivering Professional Service)  
Module 2 Groundwork for Great Service
Explaining the customer's mindset on service calls; business realities that every tech needs to know; First Call Completes (FCC) and their importance to the customer, the company, the technician; Pre-diagnosing service calls to maximize FCC rate and make customer-cheerleaders.
Unit 1 Essential Background Info: Customer Mindset and Business Realities