Here are some lessons and quizzes from the Professional Service course.
Be sure to check out the full list of lessons in the Professional Service course here.
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|Professional Development Sample Course Orientation
|Welcome and how to use.
|Study Tips and How to Use the Professional Service Course (Mod. 1, Unit 1 of Delivering Professional Service)
|Groundwork for Great Service
|Explaining the customer's mindset on service calls; business realities that every tech needs to know; First Call Completes (FCC) and their importance to the customer, the company, the technician; Pre-diagnosing service calls to maximize FCC rate and make customer-cheerleaders.
|Essential Background Info: Customer Mindset and Business Realities